Terms & Conditions - Last Updated Jan 2019
Please read these terms and conditions carefully before your acceptance of employing our services.
By using our services, you accept and agree to be bound by the terms outlined in this agreement. Employment of our services will constitute acceptance of this agreement. If you do not agree to abide by the above please do not use our services.
Should you accept our services you are obligated to make sure that you have the legal rights to make alterations to the space in which you intend. This is not the responsibility of JM Landscapes.
JM Landscapes reserves the right to update this policy at any time.
Any changes to this policy can be viewed in our website www.jm-landscapes.com
We may collect the following information as volunteered by you...
Name and Address
Contact information including email address
Demographic information such as postcode, preferences and interests.
Other information relevant to the services we offer.
Any other information you provide us with.
This information is required in order to fulfil requests for further information on our services by you. We do not collect information from our customers without their permission, your willingness to pass on information is taken as acceptance and permission. Your name and address will be passed onto our Suppliers in order for them to make deliveries etc. Your information will not be shared with or sold to any other parties unless specifically requested by you in the case that we do not offer a service you can receive from another reputable company, for example; electricians, tree surgeons etc.
Basis of Services
Any advice or recommendation given by JM Landscapes and it’s employees to the customer is followed or acted upon completely at the customers own risk.
Any typographical, clerical or other error in any literature, quotation, invoices or other documents issued by JM Landscapes shall be subject ti correction without any liability on the part of JM Landscapes.
Acceptance of Services & Price
No agreement of our services shall be deemed accepted by JM Landscapes unless confirmed in writing by JM Landscapes.
The quantity, description and price of services shall be set out in JM Landscapes quotation and will remain unchanged as long as the quotation is agreed upon by you within 30 days of submission of the quotation.
If acceptance of JM Landscapes services is received from you after the 30 days acceptance period as outlined in the quotation all prices will be subject to increases.
No agreement to employ our services can be cancelled unless agreed upon by JM Landscapes in writing. A small fee of varying price may be chargeable for the work already carried out by JM Landscapes up to the point of cancellation.
Any extra work requested by you that has not been agreed upon in any former quotations will be subject to an extra charge.
All prices stated will be inclusive of VAT.
Payment must be made within 10 days of receiving the invoice.
Any stage payments must be previously discussed between JM Landscapes and you, the customer, before work commences and confirmed in writing.
We reserve the right to stop all work if a previously agreed stage payment has not been made on the stipulated date. Work will not commence until payment is received.
Payment can be made by cash, cheque or via online transfer/ internet banking.
Guarantee of Services
All workmanship carried out by JM Landscapes is guaranteed up to three years from completion provided that proper maintenance procedures are practised after completion by you the customer. This guarantee does not apply to any plants installed by JM Landscapes. The survival of all plants is the responsibility of you, the customer, supplying plants with the appropriate care.
JM Landscapes reserves the right to alter this guarantee at any time and in relation to the work being completed in relation to the geographical location of the work. If this guarantee is to be changed due to this you, the customer, shall be notified before work commences.
If it any time during the three year period the work becomes defective due to a defect in workmanship, or fails to meet the requirements of the contract then JM Landscapes, upon request of the customer, will amend any defects without cost of materials or labour to the customer. It is the sole responsibility of JM Landscapes to amend any defects in workmanship.
JM Landscapes is not responsible for any damages caused by as a result of improper care or abuse by the customer.
JM Landscapes is not responsible for any damages attributed to weather or any other acts of God, natural material changes such as staining, discolouring, efflorescence, cracking and chipping, changes in shape such as that might occur in wood, composite deck materials, poured in place concrete, precast concrete, asphalt, natural stone, concrete pavers or brick after installation.
JM Landscapes is also not responsible for damages caused by de-icing salts or any other products applied to any materials installed by anyone other than JM Landscapes.
JM Landscapes is not responsible for any settling or damages caused by ground movement and/or freeze & thaw climate cycle specifically on natural stone and/ or concrete paver installations and fence and deck footings and posts.
JM Landscapes is not responsible for any damages by natural causes or ‘wear and tear’ in high foot/ vehicle traffic areas.
Clearance materials will be used only when seen and agreed upon by you the customer. JM Landscapes will not be held responsible for the quality of any clearance materials and is therefore not liable to replace of offer a guarantee on these items.
If after confirming you would like work to go ahead you should choose to cancel our services you will be liable to pay a cancellation fee for the work and effort JM Landscapes has already put into your project. This fee will vary dependant on the work and amount of notice given
Your agreement of these terms means you shall notify JM Landscapes of any cancellations as soon as practically responsible. Should you give us a long notice of cancellation before your project we may waiver the cancellation fee.